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Customer Success Management: An Industry Analysis
Do you know how to deliver customer delight in the digital era? Customer success management is not a new concept, but it has a new face today: one that combines the roles of marketing, sales, professional services, training, and support. Learn how to “cut the churn” where you work.
Customer Success Management: Is It the Career for You?
Today’s customer success managers depend on business skills like communication, teamwork, leadership, and social savvy. This paper will help you decide whether being a modern-day customer success manager is the life for you. See how this exciting field has been opened up by digitization.
Business Architecture: Advance Your Career with a Framework Approach
No matter the business, learn to think of your company as an IT company. After reading this paper, you will better understand how business-facing companies must address radical changes in technology and business models. Learn about enterprise architecture frameworks and Cisco’s special approach.