4 Replies Latest reply: Feb 13, 2020 1:50 PM by Ing_Percy RSS

    Cisco exam voucher issue , cisco id mismatch ,Discount code not working

    Amrit Koirala

      I'm a Cisco Network Academy Student , i completed the course and i applied  for the CCNA composite 200-125 , 61.5% discount voucher for the exam and i got mail to verify and i verified the email.
      After that , i create a account in a Pearson vue for exam scheduling and i put detail of my Netacad account ( email , username ) on Pearson Vue Account. After a day , i got the discount voucher code in the in my email with the promotion code.
      i get back to Vue website and proceed to the exam scheduling , but when i input that promotion code it didn't work.
      it says

         Discount Validation Failed

         .Candidate is not authorized to receive discount. Please contact pearson vew support services for further assistance.

       

      Later when i inspect all the detail on the discount voucher email , pearson vue account , I find that cisco id provided in Vue account is different than cisco id i got in discount email.

      Beside that all details ( email , name , Instructor name , netcad id all are right )

      I'm from Nepal ,and Vue has no support center in Nepal . IDK what to do , i've gone to the support page of vue , i didn't find the email address of the vue support but there is a web page to put your problem , which supports the problem description only of 800-900 letter ( not words )

       

      If anyone have gone through this problem , please share and help .

       

      Thank You .